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Frequently asked questions (FAQs)

How can I get extra trial runs to complete my evaluation of the software?

We can issue an additional 5 runs for evaluation. Send us your site code this is found in the pop-up configure license box. Click on display site code button and follow the instructions. Once you agree to the licensing instructions, a site code will be displayed, email that site code to us along with your contact information name, company, telephone, email and any questions you have.

I am running Norton Utilites. How can I prevent license loss?

"Norton Utilities Speed Disk" "Speed disk" is the defragmentation utility included in Symantec's Norton Utilities. Unfortunately, speed Disk moves Crypkey licensing files, causing license loss. CrypKey uses four special licensing files (*.ENT, *.RST, .KEY and .41s) to control your product licensing. These files are hidden system files and reside in the same directory as the protected product.

To prevent license loss:
  1. Open Speed disk, and choose File, Options, Customize, and Unmovable Files
  2. Specify that the *.ENT, *.RST, .KEY and .41S files cannot be moved
  3. Choose File, Options, Optimization, and Save to save the new profile.
  4. Make sure the hidden and system boxes are checked

Can the alignment of calculations results printouts which are cut and pasted to other programs be corrected?

Yes, highlight the entire portion of the calculation results, then select font and choose a courier font. Also choose landscape in the print setup or page setup portion of the program.

I purchased the program and configure license box says I have to purchase the program

You need to get your unlimited license called a site key. Simply click on the license configuration box and press the enter key, next click on the display site code button and answer yes to the pop up question? Have you read the license agreement? A site code will be displayed, copy and paste this site code into an email and sent it to GetInfo@FlashWorks.com. In the email enter your contact information, name, company, mailing address, phone/fax and email address. Add small statement telling us that you need your license. The unlocking site key will be sent back for you to copy and paste into the site key portion of the license configuaration screen. When you click validate the program is authorized. Then to start your program just let the pop-up configure license screen go bye (do not click on the box) the program will start with the welcome screen.

How do I use the program?

The program will automatically give you five trial runs of the software. Every time you close the program one run is used up. When the Welcome Screen appears click on the help file upper left hand corner of the Welcome Screen then click Contents and review the help file it is a tutorial. Once you have looked through the help file. Go back to the program, select Dwelling or Non Dwelling, start with the single unit first, then click on the gray menu file button then open file and open the sample file. As you go through the program just click the gray menu buttons at top going left to right and when asked do you want to remove the existing set click no to view the sample entries.

The files have different file extensions can I open a dwelling calculation file in the panel balancing part of the program?

No, files for dwellings can be opened in dwelling portion of the program only. A dwelling file will not work in the panel balancing portion of the program.

Does the program have a tutorial?

You should read the help file that is in the upper left hand corner of the welcome screen it is a tutorial on how the program operates.

How do I insure proper calculations for multi-family or multi-use commercial calculations ?

Step 1 - Always calculate the smallest building or occupancy save to a file after calculating. Then go to the multi-family or multi-use part of the program and insert the previously calculated files for residential, commercial and house panels. Remember you are building the service step by step in multi-use part of the program.

Can I put the program on my desktop?

No! The program must go in the default directory C:/elecsoft05. All the tables from NEC used with program reside in this directory. If the program is not properly placed it will not be able to find the files. You can not use a different directory.

How do I save a file?

Grey menu bar (left to right) complete all the sections. Enter the service voltage and phase. Step 4 - All data entered and all boxes checked off then Click File then Calculate. Once the calculation has been performed the file can be saved.